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Fiji Time: 2:58 PM on Tuesday 16 September

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Slow customer service upsets villagers

Serafina Silaitoga
Saturday, February 16, 2013

DISGRUNTLED customers turning up for e-ticketing registration at the Labasa Civic Centre have complained about the slow customer service provided by Vodafone officials.

The situation has resulted in Vanua Levu villagers travelling from afar and returning home without being registered because their buses leave for their respective villages before they could register.

Some villagers who travelled from Dogotuki, Namuka and Wainikoro in Macuata and Wainunu, Nabouwalu and Lekutu in Bua have labelled the service as pathetic because the Vodafone officers could not cater for the huge crowd.

Eminoni Talemaitavuki said he collected and filled his form at 11am and was still not served by 4pm when The Fiji Times met up with him at the civic centre after receiving complaints from the public.

Gabiriele Soqe of Soasoa outside Labasa Town said it was his second day in an attempt to get registered but that was impossible.

"To make matters worse there is only one officer serving at the civic centre and we have to wait long hours. There are old people and parents with their young ones who wait in the line which is a pity," Mr Soqe said.

Another customer, Ana Raisara of Seaqaqa said she was tired of waiting and it was a sorry sight to see old people standing in the queue.

Vodafone Fiji's manager corporate affairs, Shailendra Prasad said people in rural areas within the north should not worry as they would be dispatching teams to the rural areas who would ensure that the communities in the north are covered under the e-ticketing registration.

"We will also ensure that people in the north do get a chance for the $2 e-ticketing card promotion," said Mr Prasad.


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