CONSISTENCY is one of the key factors behind the success of one of Airports Fiji Limited's (AFL) more colourful and hardworking employees who was recently recognised for his customer service delivery.
Tasked with ensuring guests arriving at the Nadi International Airport are welcomed with the traditional "bula" smile and their needs are met right from the moment they set on Fiji soil, Joe Grey, has been a dedicated staff of AFL over the past seven years.
Mr Grey is AFL's manager airports, landside operations and customer service. He oversees the day-to-day running of AFL's operations at the Nadi International Airport.
He is one of the many frontline customer service providers for our international guests. And if you have been one of the thousands who passed through our Nadi international gateway, then you can rest assured Mr Grey played a hand in ensuring your travel through customs was without difficulties, luggage was not lost and you were comfortable while waiting to catch a flight.
These are just some of the many services Mr Grey, and hundreds who work night and day, have provided to ensure people's first and last impressions of Fiji are unforgettable and full of joy.
And for his contribution to Fiji's tourism and marketing industry, Mr Grey was recently awarded the 2012 Fijian Host of the Year.
The inaugural 2012 Fijian Host of the Year was started last year as an initiative of the Ministry of Tourism to recognise certain individuals who have shown excellent customer service skills and who embody the true Fijian spirit while they work to providing the best services for tourists.
The eight agencies at the forefront of these services are — AFL, Air Pacific, Airports Security, Biosecurity of Fiji, Border Police, Fiji Revenue and Customs, the Department of Immigration and the Ministry of Health.
After receiving the award, Mr Grey said: "This is a very humbling thing for me because I did not expect this award but I am very proud to have received this. This is testament to the hard work and dedication that not only I gave but was also given my team and staff at AFL.
"They are the ones who have helped and made my work easy and it is through their support and belief in me that I was able to get this award."
As some of the international guests who have passed through the Nadi terminal may attest, Mr Grey is hard to miss. The tall man walks with a confidence and charm that draws many people's attention and his booming laugh cannot be missed.
With his sharp wit and great sense of humour, he provides a sense of comfort for any stranger that may cross his path. He says being consistent to his work and his willingness to help others makes him good at what he does.
"Being an ambassador of not only AFL but of the Fijian people is something that I don't take lightly. Our work is not easy and it takes a lot of hard work and dedication," Mr Grey said.
"This award also provides an opportunity for me to inspire people to step up and be an ambassador of our great nation. I hope that I am able to carry on with my responsibilities to the best of my ability."