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Spotlight on salons

Geraldine Panapasa
Tuesday, February 05, 2013

HAIR salon services are under the watchful eyes of the Consumer Council of Fiji following several complaints over the past year.

Chief executive officer Premila Kumar said complaints about service in the hair and beauty salon industry totalled 15 last year and 25 over the past five years.

"This is a huge increase from previous years considering the fact that many consumers don't come forward when it comes to their appearance," she said.

"The council is calling on the unregulated hair and beauty salon industry to stop providing shoddy services that does more harm than good to consumers who pay hefty sums for such service.

"Salons must ensure that the products used in the hair salons are safe and their staff members are qualified and trained professionals.

"Consumers are urged to always demand a receipt from hair salons, check if the hairdressers have qualifications and check the products being used."

Mrs Kumar said consumers should also ask questions and ensure the service provided was worth the money. She said if there was a language barrier between consumers and the hairdresser or if the hair products were in a foreign language, consumers should leave the salon immediately.

Mrs Kumar highlighted a recent incident where an Australian consumer suffered superficial burns to her neck during a $60 hair treatment service at a salon in the Western Division.

Point Beauty Salon manager Richard Shih encouraged players in the industry to ensure staff members had proper qualifications and skills on the job.

"It would seem like there was a lack of training or professionalism. It could be the hairdressers fault or the products they use. Some complaints are due to the lack of care on the hairdresser's part," he said.

"A lot of the hair products have different directions and applications and sometimes hairdressers don't take the time to look at the instructions or its application.

"We had received and settled complaints from consumers and when our training school was operational, students received certificates." Mr Shih said they had 10 qualified hairdressers at two hair salons in Suva.





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