Fiji Time: 1:50 PM on Sunday 26 October

Fiji Times Logo

/ Front page / News

Estimated billing withdrawn

Felix Chaudhary
Saturday, January 19, 2013

THE Water Authority of Fiji says it has removed the minimum 100 units billed for estimated readings as of Thursday last week.

The country's sole water provider also said all customers who were billed for 100 units under the estimated readings process would be credited for any excess units charged.

"As far as the 100 units estimation is concerned, WAF has already withdrawn the 100 units charges and this came into effect on January 10, 2013," the authority said in a statement.

"Therefore, for all customers who have already paid the 100 units charges, the authority will pass credit accordingly.

"For this reason, we are advising our customers to visit our nearest Customer Service Department if they know they've been charged the 100 units."

The WAF statement has come in response to concerns raised by the Consumer Council of Fiji.

Council chief executive officer Premila Kumar said her office had been inundated with complaints from consumers about what she termed "unfair" billing practices under which customers were billed a minimum of 100 units despite using less than the charged amount of water.

"Water is a fundamental to life as air," Mrs Kumar said.

"It is a basic necessity. The provision of such a basic necessity should be done under a system that is accessible, affordable and just.

"The WAF should not be left to treat water as profitable commodity, but must ensure that consumers are paying a fair price and not a price based on subjective estimations," she said.





Fiji Times Front Page Thumbnail

Kaila Front Page ThumbnailFiji Times & Kaila Frontpage PDF Downloads

Use the free Acrobat Reader to view.

Today's Most Read Stories

  1. PM's worry
  2. Chelsea's Costa could play against Man Utd
  3. 'Cyclones for Fiji'
  4. Indian Prime Minister likely to visit
  5. Rain expected to stay
  6. Robbery suspects in police custody
  7. Probe into cause of death, identity
  8. $3.5m development
  9. 'No jurisdiction'
  10. Tribute to women

Top Stories this Week

  1. Death shocks family Monday (20 Oct)
  2. Inside Fiji sevens Tuesday (21 Oct)
  3. Budget overspent Wednesday (22 Oct)
  4. Kepa's not weak Friday (24 Oct)
  5. Full pay while on leave Friday (24 Oct)
  6. Public access Tuesday (21 Oct)
  7. Forgery suspect still in remand Tuesday (21 Oct)
  8. $20m in excess Wednesday (22 Oct)
  9. Ryan's fight to help 7s Friday (24 Oct)
  10. $11.9m in arrears Wednesday (22 Oct)