MEMBERS of the public can now have meetings with any divisional police commander in the country if they have complaints against police officers.
Commissioner of Police Brigadier General Ioane Naivalurua yesterday issued a directive to all DPCs in the four divisions to allocate two days in a week where they would have to make time and tend to complaints against police officers. In their bid to improve service delivery, Brig-Gen Naivalurua is encouraging members of the public to assist them in being role models in service delivery.
"We are here to serve which is why this directive will see all our DPCs as well as the commanding officer central dedicate two days in a week and open their offices and discuss issues of concern that their community members may have," police spokeswoman Ana Naisoro said.
Ms Naisoro said they would be hearing complaints against services and also against police officers.
She said the reduction of complaints against officers and their services was a contentious issue which the force continued to battle. Ms Naisoro said with this in place, the force believed that this was one way in which it would bridge the gap in serving the community.
"Our focus for 2013 is plugging the gaps through systems and processes and most of the complaints that we receive are of issues where we fail to follow the standard of procedures that are in place," she said.
Members of the public can meet the DPCs every Monday and Thursday.
"The allocated days will see the DPCs available in their offices to anyone with either outstanding or current issues which they wish to discuss," Ms Naisoro said.