THE Water Authority of Fiji is urging customers to consult their nearest WAF office if they have any complaints, instead of running to other agencies.
WAF spokeswoman Kelera Serelini said most customers preferred to run to the media or other agencies with their problems instead of consulting the authority directly.
Ms Serelini was responding to complaints to this newspaper by residents of Bocalevu, outside Labasa Town last week.
The complaints were about intermittent water supply over a two-week period.
A resident, Anand Kumar said the intermittent supply had affected their daily chores.
Ms Serelini confirmed that WAF did not receive any complaint of intermittent water supply from residents of Bocalevu.
"Our team has been advised of the complaints when we were informed by The Fiji Times and they will personally visit residents to resolve their complaints," she said.
"We are urging customers to call us so that we are informed of their situation and give a prompt solution to their problems."
Meanwhile, WAF has clarified that the sudden increase in water bills for some of its customers was because of a new estimation method used to calculate bills. Chief executive officer Opetaia Ravai said the issue with many customers was a result of the new 100 units system used to estimate water bills.
He said the new system resulted in those receiving bills of $7.50 increasing to $30.
"That decision was based on average consumption of domestic household but we have since reviewed that decision and are immediately stopping the estimation of 100 units and reverting back to the old methodology which takes the average of previous usage," he said.