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Complaints centre for road users

Serafina Silaitoga
Tuesday, January 01, 2013

DISGRUNTLED road users in Vanua Levu can now breathe a sigh of relief after new contractor, New Zealand-based Black Top, set up a complaints centre.

Black Top's Northern operations manager Stu Haynes said the complaints centre would allow people to make calls using a toll free line "and we will attend to it immediately".

"When we receive a call, it will be recorded then we contact our workers in the area of concern and they will go check it out," Mr Haynes said.

"All this will be done within 24 hours and that also includes feedback to our customers so they can know how far we have gone."

Mr Haynes said one of the company's goals was customer satisfaction.

"In providing feedback to our customers, we will let them know whether their complaints have been attended to or whether we need more time to work on it.

"All those details are part of our feedback. We have visited and driven on roads around the north and they need a lot of attention." Mr Haynes said the company would be based in Savusavu.

"We will take in local workers from January and all those who were made redundant from the roads department last month have a chance to apply for jobs in our company," he said.

Mr Haynes said a lot of work would be done to improve roads in the north including the town area.

Black Top has been contracted by the government to be in charge of the roads in the Northern Division.


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