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Sluggish service

Salaseini Vosamana
Tuesday, January 01, 2013

A GROUP of frustrated customers have complained against the sluggish service provided by a prominent bank in Labasa.

The customers claim the service at the Australia, New Zealand Banking Group Ltd (ANZ) was slow and time-consuming.

Customer Ratu Orisi Baleitavea said some tellers even developed a habit of serving those who came late and had no tickets.

"There is always a queue of people every day and what makes it more frustrating is the fact that some tellers serve the ones who come in late instead of following the queue," Ratu Orisi said.

"This has been ongoing problem and it's annoying because most of us travel from afar only to waste half a day or more waiting to be served."

Another customer Sefanaia Koso, who travelled from Seaqaqa, said it took him more than three hours to wait at the bank for a new account.

"We have other things to do in town apart from just creating a new account and this sort of service is not pleasant at all.

"They can lose customers that way — I just got up and walked away," Mr Koso said.

"We can't afford to be spending extra money on bus fares and we only hope the authorities can look into the matter and address it."

In response, ANZ chief executive officer Fiji and the Pacific Vishnu Mohan said: "Over the Christmas period, we experienced busier service than usual in our Labasa branch and we apologise for any inconvenience caused to our customers.

"We are focused on providing our customers with modern electronic banking channels to conduct their banking quickly and easily without having to travel to a branch.

"This includes upgrading our ATM network in Fiji and introducing intelligent ATMs which we announced earlier this year," he said.

Mr Mohan said they would also introduce cash in and cash out EFTPOS facilities for customers in the New Year.





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