Fiji Time: 3:27 PM on Friday 21 November

Fiji Times Logo

/ Front page / News

Sluggish service

Salaseini Vosamana
Tuesday, January 01, 2013

A GROUP of frustrated customers have complained against the sluggish service provided by a prominent bank in Labasa.

The customers claim the service at the Australia, New Zealand Banking Group Ltd (ANZ) was slow and time-consuming.

Customer Ratu Orisi Baleitavea said some tellers even developed a habit of serving those who came late and had no tickets.

"There is always a queue of people every day and what makes it more frustrating is the fact that some tellers serve the ones who come in late instead of following the queue," Ratu Orisi said.

"This has been ongoing problem and it's annoying because most of us travel from afar only to waste half a day or more waiting to be served."

Another customer Sefanaia Koso, who travelled from Seaqaqa, said it took him more than three hours to wait at the bank for a new account.

"We have other things to do in town apart from just creating a new account and this sort of service is not pleasant at all.

"They can lose customers that way — I just got up and walked away," Mr Koso said.

"We can't afford to be spending extra money on bus fares and we only hope the authorities can look into the matter and address it."

In response, ANZ chief executive officer Fiji and the Pacific Vishnu Mohan said: "Over the Christmas period, we experienced busier service than usual in our Labasa branch and we apologise for any inconvenience caused to our customers.

"We are focused on providing our customers with modern electronic banking channels to conduct their banking quickly and easily without having to travel to a branch.

"This includes upgrading our ATM network in Fiji and introducing intelligent ATMs which we announced earlier this year," he said.

Mr Mohan said they would also introduce cash in and cash out EFTPOS facilities for customers in the New Year.





Fiji Times Front Page Thumbnail

Kaila Front Page ThumbnailFiji Times & Kaila Frontpage PDF Downloads

Use the free Acrobat Reader to view.

Today's Most Read Stories

  1. Budget
  2. Patel guilty of abuse
  3. Jail for rapist
  4. Miss World visits Fiji
  5. Payout for former civil servants
  6. All Blacks show support for Samoa
  7. Movember soccer meet successful
  8. Delay in pre-Budget lock-up session
  9. Friend of the Pacific
  10. Travel firm eyes Chinese market

Top Stories this Week

  1. Stabbed to death Tuesday (18 Nov)
  2. Tourist's death: Murder accused to appear in court Monday (17 Nov)
  3. Prime Minister Modi arrives in Fiji Wednesday (19 Nov)
  4. Lover's alibi Sunday (16 Nov)
  5. Kill victim cried for help Tuesday (18 Nov)
  6. The man behind the scene Monday (17 Nov)
  7. Bula Mr Modi Wednesday (19 Nov)
  8. Man found unconscious, dies in hospital Monday (17 Nov)
  9. Modi-fied Thursday (20 Nov)
  10. Modi announces visa on arrival for Fiji people Wednesday (19 Nov)