THE Water Authority of Fiji has refuted claims of receiving complaints from residents along Tabucola outside Labasa Town on water supply problems they are facing.
According to Tabucola Valibar Sangam School manager Kamlesh Reddy, they had submitted complaints to WAF and were re-assured that the problem would be fixed but nothing was done about it.
However, WAF spokeswoman Kelera Serelini said the authority had only received a complaint from Bulileka by one of its customers, who had lodged his complaint through the National Call Centre on December 7.
"The situation in Bulileka was resolved on the same day and water was restored to his home but we did not receive any complaints from residents of Tabucola," she said.
"Note that a public notice was sent out to radio stations to inform residents of the situation concerning low inflow at our Benau Treatment Plant.
"There was a blockage due to debris blocking our intake at Nasealevu following the heavy rain on Sunday night," she said.
Ms Serelini said areas affected included Bulileka, Urata, Boca, Boubale, Vaturekuka, Vatunibale, part of Vunivau, Basoga, Vatia, Batinikama, and Siberia, high areas of Tuatua, Lajonia, Delailabasa, Rara, Wailevu, Qelewaqa and Tabucola.
She said the blockage was cleared by the authority's operation team in the North on Monday.
"Residents from the Tabucola area continue to receive frequent water supply on a daily basis.
"Disruptions to their supply usually occur if there is a burst main along their supply line.
"The last report WAF received from a customer from Tabucola was on the 29th of October and this situation was resolved on the same day," Ms Serelini said.