THE Ministry of Health raised issues during the recent Macuata Provincial Council in a bid to better its relationship with the public.
In a move by the ministry to better services, communities in the North were encouraged to discuss grievances and unprofessional behaviour with their respective divisional medical officers.
Speaking at the Macuata Provincial Council meeting, divisional medical officer North Doctor Pablo Romakin said the ministry had a risk management unit which handled complaints against ministry staff members.
"We know that there are shortfalls in the service we provide and this is a mode of bettering our services and patching up on areas that need improvement," he said.
Dr Romakin also raised issues regarding the general services provided by the ministry which the public needed to be aware of.
"The MOH has realised a laxity on the part of pregnant mothers and is therefore encouraging them to book early during the first month of their pregnancy to prevent complications," he said.
Dr Romakin told the council hospital ambulances would only attend to emergency cases and it was therefore the duty of the relatives or next of kin to transport patients to hospital.
"There is also a dire need for a toll free line like 919 and 911 for fire and police emergency to cater for emergency cases where ambulances are needed to allow better response and communication between hospitals and emergency cases," he said.
Dr Romakin warned parents to sign consent forms for their children who underwent medical examination, vaccination and treatment as this was in the best interest of their children's health.