IN an effort to accelerate front line responsiveness and service delivery to the people, the Public Service Commission (PSC) will use technology that will allow members of the public to access information using their mobile phones.
Signing a memorandum of agreement with Vodafone Fiji, PSC permanent secretary Parmesh Chand said their vision was to be the icon of leadership, integrity and service excellence.
"From today the 700,000 plus registered Vodafone and Inkk mobile users out there in our communities will have increased accessibility to the PSC," Mr Chand said.
He said the launch of Vodafone short codes and subscription channels would enhance the commission's ability to respond faster to queries and information.
Ultimately, it would result in improved service delivery to the general public.
"The PSC subscription channel is a dynamic mobile communication channel that we use internally to get our message direct to officers within PSC," Mr Chand said.
He said messages would be delivered daily on activities within PSC to keep them abreast with the latest developments and decisions.
"This channel will reduce time and costs to the PSC to reach its human resource while delivering information more efficiently rather than total reliance we have on the traditional methods of memos."
Meanwhile, Vodafone Fiji corporate affairs manager Shailendra Prasad said more than 70 to 80 per cent of calls to an organisation was normally regarding information on their service.
"This will help subsidise government costs as portion of the money will be returned to the government," Mr Prasad said.
He said the short codes and subscription channel will help government to be better connected with the people.