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Travel grievances

Nasik Swami
Thursday, December 06, 2012

PASSING sexual remarks to members of the public by public service drivers tops the daily complaints list of the Land Transport Authority.

LTA spokesman Alfred Wiliame said they receive five to 10 complaints on a daily basis from members of the public regarding the behaviour of public service vehicle drivers.

Mr Wiliame said their offices nationwide were inundated with complaints on a daily basis.

"The complaints include the use of loud music, bad driver behaviour, drivers' attitude in terms of customer service, hesitating to take short routes and using mobile phones while driving," Mr Wiliame said.

He said the authority welcomed complaints from the public so they could track down bad drivers and remove them from the roads.

"The complaints we receive are registered and investigations are carried out." He said after a complaint was lodged and investigations completed, the authority would call the concerned driver and issue a traffic infringement notice.

"We are reminding drivers that bad behaviour will not be tolerated by the authority at any point in time," Mr Wiliame stressed.

Mr Wiliame reminded PSV drivers that their job was to provide a service to the general public and they must do it with sincerity.





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