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Criticisms prompt website upgrade

Ropate Valemei
Saturday, November 24, 2012

CRITICISMS received by the Fiji Revenue and Customs Authority (FRCA) on the inconsistency and an unfriendly user-feature of its website has prompted the tax authority to revamp the site.

FRCA chief executive officer Jitoko Tikolevu said the revamped website had been designed to be more user friendly and informative.

"One of the new features is the availability of calculators for PAYE tax, Social Responsibility Levy, Capital Gains Tax and Value Added Tax," Mr Tikolevu said.

He said one of the features of the website was that of the translation in other languages, including Hindi, Chinese, Arabic, Japanese, Korean and French.

FRCA information technology manager Umesh Chandra said the website had other new features like newsletter sign ups, media centre and contacts of key people.

"We used to have taxation and Customs under one but now we have segregated Customs and taxation to make it easier for viewers," Mr Chandra said.

He said more was in store for the development of their media unit and website. "We have a group that are dealing with social networking sites like facebook and twitter.

"We also have online check facilities where we have online customer representatives for overnight," Mr Tikolevu said.

He said they were also looking at short video channel space where three to five minute videos were display on the role they played.

He added that this was just the beginning of the many new features they would introduce to better facilitate services they provided.





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