The National Fire Authority has refuted claims that they did not have the right equipment to put out the fire early yesterday morning.
Homeowner, Shiri Chand and his daughter Irene Lata said their home and the three other flats could have been saved if firefighters had the necessary tools.
"They came and could not open the fire hydrant that was located right in front of our house, they said that they did not have the tools to open the fire hydrant," Ms Lata said.
NFA chief executive officer John O'Connor said the firefighters responded promptly to the emergency call.
An NFA statement stated the Valelevu fire station received a call at 11:55pm and arrived at the fire scene at 12:01am.
"NFA welcomes customer feedbacks as this will assist NFA improve its services but the feedback should be factual. The effectiveness of the NFA response prevented the fire from spreading to a flat at the back of the building and the remaining flats in front of the building," Mr O'Connor said.