DISGRUNTLED Labasa punters attempting to place last-minute bets at this week's Melbourne Cup claimed the machines failed during the last minute of betting.
Labasa betting enthusiasts could only stand by and complain as the clock slowly hit the 5pm mark signifying the start of the race and the end of bet placing.
Emaline Smith said since the event was an annual one, it should be properly organised.
She said there were many followers in Labasa.
"It was very disappointing as we waited to place our bets with the lady official from Grants Betting Ltd telling us that the internet connection was out and only when we nearly gave up she said it was on again," said Ms Smith.
"These series of mishaps continued from 3pm to 5pm while we stood by and we could not blame the poor girl since she had no control over the internet connections which was going on and off."
"We request Grants Betting to improve their services next year and if we can have more than one laptop at next year's competition for betting to avoid disappointment," she said.
In response, Grants Betting Ltd operations manager Vijendar Sundar said they had apologised for the inconvenience caused to the punters in Labasa on Tuesday.
"We promise the North that we will improve our services next year come the 2013 Melbourne Cup," said Mr Sundar. "We have no control over the internet reception and we will ensure that we will re-open the northern branches that we previously had in Labasa and Savusavu to guarantee our customers the best service," he said.