WATER Authority of Fiji (WAF) will only look into genuine cases of people who wish to have outstanding water bills written-off.
The exercise carried out by the authority since the beginning of the month has so far seen 1279 customers apply to have their arrears waived.
WAF corporate communications team leader Fulori Turaga said they needed to be thorough in terms of verifications and investigations.
She said the authority encouraged the rightful account holders to submit their applications and not a third party.
"This will make our work easier," Ms Turaga said.
She said applicants needed to submit their tax identification number (TIN), birth certificate and passport size photo.
She said from the applications received so far 234 were from the Central and Eastern divisions, 1022 from the west and 23 from the north.
"We anticipate more applications as this exercise will go on in the next two months."
She said once the application was vetted at the customer service level, it would be given to the finance controller before endorsement by WAF's chief executive officer Opetaia Ravai.