THE Tourism Ministry has ordered all agencies that came into contact with Tom Seeto in the hours before his death to submit all relevant information to them.
Mr Seeto died tragically at Nadi Hospital after becoming ill hours before boarding an Air Pacific flight to Sydney after he was unable to access medical services despite the seriousness of his condition.
Because of his condition, the Air Pacific flight had to return to Nadi in order to rush him to hospital, however, efforts to save him were unsuccessful.
He had checked into the Raffles Gateway Hotel a day with his daughter and granddaughter where he became gravely ill.
However, according to Mr Seeto's daughter, Clarissa Seeto, he was not able to access any medical services at all during his stay at the hotel despite his condition.
Ms Seeto also alleged the police and hospital and Air Terminal Services staff displayed a lack of professionalism in handling her father's condition.
Tourism permanent secretary Elizabeth Powell said on Monday the deadline for this submission was the end of the week.
"Once we get these reports, we will identify and review the plans we currently have to address the particular challenges faced in this instance," Ms Powell said.
"This is a terrible situation and one that is deeply regretted."
The reports are expected to be used to improve the system of care that Mr Seeto was unable to access.
"We are doing the utmost to filter through the report and ensure the accuracy of the recollection and then improve on wherever possible. There is always a chance to improve," she said.
Ms Powell said the government was trying to improve on providing better care to locals and tourists.
"When we have all the reports in writing we will be able to identify the lapses," she said.
Meanwhile Raffles Gateway Hotel in Nadi said they followed all procedures when dealing with Mr Seeto.
"We do have procedures to facilitate medical assistance for our house guests and those procedures were followed in this instance," hotel manager Hari Singh said.
"The management and staff of the Raffles Gateway Hotel again wish to extend their deepest sympathy to the family of Mr Seeto.
"For legal and privacy reasons, we are limited in what comments we can make to the media. We can only say at this time that the allegations made are not accepted by us."