THE Water Authority of Fiji is receiving more water meter applications, adding to its 52,962 customers in the Western Division.
And in its effort to meet the ever-increasing demand, the WAF is planning to build additional sources to service Nadi and Lautoka areas.
WAF head of communications Fulori Turaga said there were 61 pending applications in the west that needed to be attended to.
Ms Turaga said under the new approach of improving customer services, the authority had planned to upgrade facilities currently used by WAF.
"Purchasing of machines and other technological devices such as booster pumps are some of the projects being looked at," she said. She said meeting the customers' demand was WAF's primary role despite the many challenges it faced.
"Some of the challenges are lack of co-operation and understanding from customers, customers expectations and unfavourable weather condition."
"Lack of manpower is also a challenge most times, sometimes in extreme cases, there can be too many complaints and too little staff to attend to it immediately," said Ms Turaga.
Meanwhile, the WAF was doing its best in trying to solve the water impasse faced by 40 families at Waiyavi in Lautoka.
These families met with the WAF after raising their complaints on the new billing system.
A team from Suva will be deployed to meet the WAF customers next week.