IN an effort to address mounting complaints from its customers, the Water Authority of Fiji has been conducting regular visits to communities in the Western Division.
Recently, WAF's west staff visited areas in Lautoka that constantly suffered water cuts.
WAF corporate communications team leader Fulori Turaga said the WAF officers visited areas with high complaints on leakages. Ms Turaga said these meter leakages were repaired free-of-charge for the customers.
"Areas with high number of leaks and high bill complaints will be our target," she said.
She said the exercise was to ensure that WAF customers were satisfied with their supply.
"We went meter to meter repairing all leaks and see to the communities' grievances and complaints."
Ms Turaga said the main focus of the initiative was to try and provide services to people who desperately needed it.
"These areas have a high number of leaks which are unreported maybe because they don't have fares or no phone money to call, thus, we are taking all services to them."
In an earlier interview Ms Turaga revealed that the authority received an average of 250 complaints per day from its 140,000 customers in Fiji.
She said this meant that WAF received an average of 1750 complaints per week, 7000 complaints per month and an average of 84,000 per year.
She said the alarming number of complaints was a matter of concern to the authority and efforts had been undertaken to address the matter to meet the customers' needs.
One of the most common complaints is that of leaking meters and claims of wrong bills.
The authority has undertaken that they will attend to all genuine complaints in due time.