WATER Authority of Fiji customers have been told to keep a close watch on WAF officers who fail to meet their demands.
In an effort to improve customer service approach, WAF deployed a team from Suva to meet and listen to the concerns of customers in the west.
WAF corporate communication team leader Fulori Turaga said meeting with western customers gave the team a fair idea of the problems faced by customers in the west.
She said the team had met customers in Nadi and Lautoka as part of the exercise.
"The main reason for visiting our customers is to hear their grievances and see how we can best assist them," she said.
"We have found out that some of these customers have serious issues which are left unattended for many years.
"This trip is to remind our customers and officers that serving our customers is paramount at all times.
"We have come across many problems raised by many families that can be easily solved but hasn't been attended to by our officers.
"Customers have been urged to notify us if any of our officers failed to perform their job faithfully."
Ms Turaga said since the privatisation of the WAF, the new approach was to change the mind-set of the customers and the people of Fiji that satisfying customers' request would be their paramount goal.