THE number of grievances settled by the Ministry of Labour's mediation unit has grown from 75 per cent in 2008 to about 80 per cent so far.
And this has been attributed to the quality and level of training conducted by the Singapore Mediation Centre.
The centre teaches contemporary techniques and transferring skills to mediators, a factor that has improved dialogue between disputants resulting in a greater settlement rate.
This was revealed by the ministry as it prepares to once again hold a two-phase training program for ministry officials next week.
The first phase of the training will be spread over four days and will relate to managing conflicts and resolving disputes effectively through mediation.
The second phase of one-day mediation training will be primarily directed at judges and magistrates.