IN an effort to improve customer service delivery and emphasise the importance of consistency in standards across the resort chain, eight staff members of the Fiji Beach Resort and Spa managed by Hilton attended a one-week attachment at sister resorts in Australia.
The educational trip gave the participants from various departments including food and beverage, rooms division, recreation and activities, spa and business development and sales an opportunity to experience the lifestyle at one of Fiji's core markets.
Fiji Beach Resort and Spa training manager Eremasi Rova said the objective of the trip was to get exposure to Australian service standards in related departments and a familiarisation with Australian culture.
"The eight individuals are members of the Panorama team currently in the final phase of a two-year management trainee program," he said.
"They spent at least four hours of attachment daily observing and 'buddying' with Hilton counterparts in Australia to identify some best practices that they could bring back with them to the Fiji property's operations.
"They also spent a few hours visiting tourist sites, eateries, hotels and shopping malls to experience and observe some lifestyle factors of Australia."
Mr Rova said the trip was an eye-opener for many in the team because it was their first trip to another country.
Team Panorama was attached to the the Hilton Surfers Paradise and Hilton Brisbane, Queensland.