COMPLAINTS against commercial banks and insurance companies topped the list of grievances against regulated financial institutions last year, the Reserve Bank of Fiji.
In its 2011 annual report, the bank said it received 74 complaints last year.
Complaints relating to commercial banks were linked to lending contracts while complaints against insurance companies related mainly to disagreements on insurance claims — particularly in life and motor vehicle insurance, the bank said.
"There were marginal increases in complaints against capital market participants, the Fiji National Provident Fund and non-bank financial institutions," the report said.
The bank held 44 meetings with consumers to address the complaints and consulted with relevant financial institutions and other organisations, it said.
The bank resolved 59 complaints, 13 remain under investigation and two are before the courts, the report said.