AIR Pacific paid out its first ever quarterly performance to staff this week after the airline met its key performance indicators (KPIs).
The KPIs were in four critical areas — safety, operational excellence, employee performance, and customer satisfaction.
A memo from the airline chief executive and managing director, Dave Pflieger, to staff said KPI quarterly bonuses were designed to make sure staff were able to share in the airline's success.
And while the airline met its goals in three of their four KPIs, Mr Pflieger said the passing margins were thin and that there was room for improvement.
"It's clear, however, that when we work together, we win together, so please continue to focus individually and as a team on safety — our number one priority — and other areas where we fell short specifically, operational excellence," the memo stated.
"As I mentioned in June, our collective efforts over the past two years helped us return to an operating profit for the first time in three years.
"To have achieved those results when many other airlines were struggling, and in the face of our own significant challenges including an increase in fuel costs of almost $100m; retiring and replacing older fleet aircraft; a cyclone, two floods; and continued competition make our accomplishments even more remarkable.
"As you've just seen in the news, the world is taking note of our turnaround efforts as well as our goal to make our airline the preferred airline of the South Pacific, and that is why we were named as one of the top 100 airlines in the world by Skytrax, one of the most prestigious awards in our industry.
"In short, your efforts are making a real difference for our customers, our airline, and for you. So keep up the good work," the memo stated.