GOVERNMENT departments and private businesses can have more improved customer service systems if they implement the IS9000 Quality Management System.
This is the view of Asian Productivity Organisation Tokyo representative Khamenandra Bhardwaj.
Mr Bhardwaj, who is in the country for a week-long Asian Productivity Organisation symposium on Quality Management System, believes customer services can be made better with the adoption of the new system.
Used by many businesses in Asian countries including India, ISO9000 is designed to help organisations ensure they meet the needs of customers and other stakeholders while meeting statutory and regulatory requirements related to their product.
Mr Bhardwaj said services offered by government ministries and businesses in the service industry like Tourism Fiji could improve greatly.
"This system is designed for businesses to ensure their customers needs are looked after but at the same time the businesses are also gaining from their sales," he said.
"I think that Fiji businesses including government can benefit from this system."
Mr Bhardwaj hopes efforts will be made to implement this new system.