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Fiji Time: 8:21 AM on Friday 24 May

/ Front page / Business

World class at your doorstep

Elenoa Baselala
Wednesday, July 18, 2012

NO one would mind summoning a bank to come to his or her doorstep by a phone call.

And of course, everyone would prefer sitting in comfortable chairs than lining up in queues in a bank.

If you are a Bank of South Pacific banker with a very healthy bank account, you could access this through its newest facilities — BSP Premium and BSP First.

Launched by President Ratu Epeli Nailatikau on Monday night, the facilities are located at the Suva Central building in downtown Suva.

BSP general manager retail banking Lew Kenah said the $1 million plus investment was part of the bank's focus on superior customer service for high net worth customers.

"BSP First is all about world class personalised service," Mr Kenah said.

"It's banking with privileges."

Because of customer confidentiality, Mr Kenah could not reveal the criteria to be a BSP first. One of the services offered for such customers include a dedicated personal banker, seamless international banking banking services, access to BSP First banking chambers for priority transactional banking and convenient banking - from standing instructions to fax transactions.

Mr Kenah said BSP First would also have unlimited access to BSP's e-channel mediums including free internet access.

Furthermore, if customers are busy and are unable to go to the bank, they could call BSP First personal bankers to come to them.

BSP First also has safety deposit boxes and meeting rooms for customers. Mr Kenah said those who are members of BSP First, would also be invited to BSP privileged programs and events and receive economic and market updates.

BSP Premium is for "high value corporate and retail customers".

Currently, there are two centres- the Westfield Premium Centre in Lautoka and the one in Suva. The Nadi branch will also offer this facility once it's renovated. Mr Kenah said the facility would be used by retail customers who brought in large amounts of cash for banking.