People do business with human beings not companies. And the people are the greatest assets of any company. Elenoa Baselala introduces the people who have been appointed or are driving the performances in their companies.
Fiji Golf Resort & Spa
CHARLOTTE Steel has been appointed the reservations manager of InterContinental Fiji Golf Resort & Spa.
Ms Steel has over 22 years experience in the tourism industry.
"We are very excited to have a professional of Charlotte's caliber joining our team. She brings a wealth of experience and will be integral in ensuring our reservations team continues to deliver the famous InterContinental experience to our guests", resort general manager Scott Williams said.
"A reservations agent needs not only to be knowledgeable about the product but be able to communicate the experience it offers emotively", Ms Steele said.
"We are heard and not seen, but as they say, first impressions count."
Ms Steele is known for her genuinely warm Fijian hospitality and values her role as a mentor to Fiji's up and coming tourism industry next generation of professionals.
"I am looking forward to guiding and developing my team here at InterContinental Fiji," Ms Steele said.
"It's up to us to ensure the industry is in good hands for years to come, and I am thrilled at the opportunity to share my knowledge with tomorrow's leaders."
Outrigger on the
FOR any business in the hospitality sector, its people are its most important asset.
At the Outrigger on the Lagoon Resort, monthly awards such as "Front of the House, Back of the House, Manager of the Month, Here to Help and How can I help" motivates its staff members.
Last month's winners who were awarded this month were Sireli Tuitogalevu (Front of the House), Ayashal Ram ((Back of the House), Jack Johnson (Manager of the Month), Ilisapeci Naidela Here to Help) and Shaneel Naidu (How can I help).