New era of business development

LTA staff member Sevuloni Waituruturu serves a customer at their new office in Savusavu yesterday. Picture: LUISA QIOLEVU

LTA staff member Sevuloni Waituruturu serves a customer at their new office in Savusavu yesterday. Picture: LUISA QIOLEVU

PLANS are for the Land Transport Authority to establish more offices considering the demands in particular areas, says LTA board chairperson, Vijay Maharaj, during the opening of their office in Savusavu yesterday.

“LTA will be refurbishing its office in Nadi and it will begin its full-fledged operations soon and apart from this, Lautoka City will also have a LTA express office,” he said.

Mr Maharaj said LTA had steered in a new era of business development, standardisation of procedures and policies.

“Above all and increasing professionalism which is enhancing the quality of LTA’s service delivery,” he said.

“I understand that there have been complaints about LTA and its process, however, over the years, the LTA board and its management without any delay have applied immediate plans to change and strengthen its service delivery through changes in laws and regulations.”

Mr Maharaj said the LTA board was determined to address the gaps that possibly discouraged innovation from either employees or customers.

“There have been several changes in LTA which ensures higher levels of transparency and accountability in due execution of LTA’s works and an ideal example of this is our digitalised transaction processing through LTA soft system,” he said.